Patient Education
Frequently Asked Questions:
How do I get an appointment with Bienville Family Clinic?
Simply call 263-7970 and our staff will schedule an appointment time that is convenient for you. Same day appointments are always available to patients if the request is made by 9:00 a.m., as we “freeze” some of our morning appointment times every day for those who may be sick and need to see a provider immediately.
Will I need to bring my medical records if I am a new patient?
If you are a new patient, BFC Staff will assist you with getting your records from other providers, however, it will save your time if you are able to bring your records with you on your first visit. You'll be asked to sign a consent form to release your records.
Will my insurance cover care at Bienville Family Clinic?
BFC routinely submits claims to insurance carriers. Please contact your insurance company to verify medical coverage. Often, your insurer's customer service number is printed on the back of your insurance card.
Can I bring my child?
You can bring children with you to your appointment. Many visitors find it convenient to bring a responsible person along to watch children during your appointments.
Are family members allowed to come to my appointments?
Relatives and friends are welcome at Bienville Family Clinic.
Is Bienville Family Clinic open weekends?
Bienville Family Clinic is open Monday through Friday and is closed for all major U.S. holidays: New Year's Day, Martin Luther King Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Eve and Thanksgiving Day and Christmas Eve and Christmas Day.
Helpful Links
Louisiana Department of Health & Hospitals
Main Site
Office of Public Health
http://www.dhh.louisiana.gov/index.cfm/subhome/16
Bureau of Primary Care & Rural Health
http://new.dhh.louisiana.gov/index.cfm/subhome/25
Report Fraud
Louisiana Legislative Auditor (LLA)
Medicaid
Louisiana Medicaid
http://www.dhh.louisiana.gov/index.cfm/subhome/1/n/331
Applying for Medicaid
http://www.dhh.louisiana.gov/index.cfm/page/237
Louisiana Children’s Health Insurance Program La Chip
http://new.dhh.louisiana.gov/index.cfm/page/222
Bayou Health Plan Booklets for Recipients
Prepaid Plans
Amerigroup (English)
https://www.myamerigroup.com/English/Member%20Handbooks/LA/LALA_CAID_MHB_ENG.pdf
Amerigroup (Spanish)
https://www.myamerigroup.com/English/Member%20Handbooks/LA/LALA_CAID_MHB_spa.pdf
AmeriHealth Caritas (English)
http://www.amerihealthcaritasla.com/pdf/member/handbook/english.pdf
AmeriHealth Caritas (Spanish)
http://www.amerihealthcaritasla.com/pdf/member/handbook/spanish.pdf
Louisiana Health Connections (English)
http://www.louisianahealthconnect.com/files/2011/11/LA_HB_Final_01-19-12wcover.pdf
Louisiana Health Connections (Spanish)
Bayou Health Plan Booklets for Recipients
Shared Savings Plans
Community Health Solutions
http://www.louisiana.chsamerica.com/documents/CHS-LA-EN_MemberHandbook.pdf
UnitedHealthcare Community Plan (English)
UnitedHealthcare Community Plan (Spanish)
Medicare
Medicare Websites
The Official U.S. Government Medicare Handbook
http://www.medicare.gov/Pubs/pdf/10050.pdf
Sign up for Medicare or Change Plans
http://www.medicare.gov/sign-up-change-plans/
Patient Care and Health Information
(Link to Mayo Clinic Website)
Diseases/Conditions/Symptoms/Test/Procedures/Drugs/Supplements
http://www.mayoclinic.org/patient-care-and-health-information
Area Medical Centers
(Ruston, Shreveport, Monroe)
Northern Louisiana Medical Center, Ruston
http://www.northernlouisianamedicalcenter.com/Northern-Louisiana-Medical-Center/home.aspx
Glenwood Regional Medical Center, West Monroe
http://www.grmc.com/
St. Francis Medical Center, Monroe
http://www.stfran.com/
Willis Knighton Health System, Shreveport
http://www.wkhs.com/Home.aspx
LSU Health Sciences Center, Shreveport
http://www.lsuhscshreveport.edu/LSUHealthShreveport/LSUHealthShreveport.aspx
University Health Trauma Center, Shreveport
http://www.lsuhscshreveport.edu/trauma/
(New Orleans)
Interim LSU Public Hospital Trauma Center, New Orleans
http://www.lsuhscshreveport.edu/trauma/
Tulane Medical Center, New Orleans
http://tulanehealthcare.com/
(Baton Rouge)
Our Lady of the Lake Regional Medical Center, Baton Rouge
http://www.ololrmc.com/
Baton Rouge General Medical Center, Baton Rouge
http://brgeneral.org/
(Houston)
Houston Methodist, Houston
http://www.houstonmethodist.org/
Texas Children's, Houston
http://www.texaschildrens.org/
St. Lukes Episcopal, Houston
http://www.stlukeshouston.com/
MD Anderson Center, Houston
http://www.mdanderson.org/
Texas Heart Institute, Houston
http://texasheart.org/
Memorial Hermann, Houston
http://www.memorialhermann.org/
(Dallas)
Baylor, Dallas
http://www.baylorhealth.com/physicianslocations/dallas/Pages/Default.aspx
Parkland Hospital, Dallas
http://www.parklandhospital.com/index.php
Children’s Medical Center, Dallas
http://www.childrens.com/
Medical City, Childrens, Dallas
http://mcchildrenshospital.com/
Methodist, Dallas
http://www.methodisthealthsystem.org/
Texas Health Presbyterian, Dallas
http://www.texashealth.org/dallas
UT Southwestern Medical Center, Dallas
http://www.utsouthwestern.edu/
(Little Rock)
Arkansas Children’s Hospital, Little Rock
http://www.archildrens.org/
Arkansas Heart Hospital, Little Rock
http://arheart.com/
Baptist Health, Little Rock
https://www.baptist-health.com/
University of Arkansas Medical System, Little Rock
